Incompetent People At Their Jobs!!!

GRRRRRR!! I wanted to blog about this since yesterday!

Went Chinatown yesterday to run some errands. At the same time, tried to help Taine activate his ATM card. Failed again!! It's already the 3rd card that failed!! He was so pissed, not with me but with the bank. Lots of time wasted trying to call the bank from overseas to get them send a new card.

The first card failed because I activated wrongly. But it wasn't my fault! It was the wrong instructions printed in their stupid mail!!! And it goes like this...


HOW TO ACTIVATE YOUR POSB GO! CARD
If this is your NEW GO! Card, and:
. You do not have an existing POSB ATM Card; or
. It replaces your previous GO! Card due to lost, stolen card/PIN or forgotten PIN;
You will recieve a six-digit Personal Identification Number (PIN) seperately. Before you use your Card, you can activate it at any POSB/DBS ATM in Singapore following the steps below:

1. Insert your POSB GO! Card into the ATM.
2. Key in your existing ATM Card Personal Identification Number (PIN).
3. Select "MORE SERVICES"
4. Select "PIN SERVICES / INTERNET BANKING"
5. Select "CHANGE ATM CARD PIN"
6. Follow instructions on the ATM screen to complete the activation of your POSB GO! Card.

If this Card replaces your existing POSB ATM Card or POSB Card
You have to activate your Card at any POSB/DBS ATM in Singapore. Follow the simple instructions below:

1. Insert your POSB GO! Card into the ATM.
2. Key in your existing ATM Card Personal Identification Number (PIN).
3. Select "MORE SERVICES"
4. Select "PIN SERVICES / INTERNET BANKING"
5. Select "CHANGE ATM CARD PIN"
6. Follow instructions on the ATM screen to complete the activation of your POSB GO! Card.

Who is the fucking idiot who drafted this piece of shit?! Can you see that BOTH sets of instructions are exactly the same?! And both say to "Key in your existing PIN"?! THE INSTRUCTIONS ARE TOTALLY WRONG!!! You are supposed to select "ACTIVATE ATM CARD" at step(5) instead of trying to change the pin!! And I had to call the bank to get the right instructions, but it was already too late. For security reason, you can't activate the card through ATM anymore if u fail to do it the first time. And that is why they had to send a 2nd card.

The 2nd card came but I didn't receive any new PIN in seperate mail. Also because of that same stupid instructions gave me the idea that they might not be sending any PIN because I can use the previous one. So I went ahead to activate the card without expecting any mail for the PIN. Failed because I entered invalid PIN. The new PIN came a few days later. Zzzz....

The 3rd card I swear I did everything correct!! At the end of everything, the processing result was "Incorrect Information"!! WTF?! Taine had to call the bank again and the CSO wasted a lot of time keep insisting it was my fault!! Accused I entered wrong PIN!! WTF?! I swear I got it all correct!! During the 2nd card, the machine prompted me to re-enter PIN when I got it wrong. This time it didn't prompt me at all! So it can't be the PIN!!! And what's the fucking point of insisting I keyed the wrong PIN?! Sue me to court ah?! KNN!! Stop wasting time and find a solution lah!!

Taine was so pissed talking to that CSO. He fucked him and asked to speak with manager. The problem with calling the CS line is when they transfer you to another person, you have to relate your problems all over again. Zzzz... And manager isn't any better. The manager tried to say things like under-estimating my intelligence. Thinking I don't know how to use ATM or I am some stupid idiot. After a long talk, the manager gave a stupid advise. It's REAL STUPID advise!! He suggested that it would be easier for ME to apply a card then mail over to Taine. Since I'm personally in Singapore, I can easily get the card activated at the bank immediately. WTF?! NO BRAIN!!! Taine related the whole conversation at the same time to me through MSN. I told Taine to reply the manager and ask him to apply a card for him lor. That's even easier isn't it?! So, withdrawal will deduct from whose account?? How the fuck can that person be manager?! It's not a matter of getting a card only wat!! Card link to whose account?! When Taine told the manager what I said, the manager paiseh just laughed off a bit. Then Taine told him, if I am clever enough to say this, that means I am NOT that stupid to fail 3 cards! GRRRR!!

At the same time I went to the Singpost at Chinatown Point. Needed to get some OPC coupons. Bloody fucking long queue!! Tried my luck and approached some lady near the front of the queue to help me buy a few coupons. She rejected me. Say she was also in a rush, told me to queue myself! Zzzzz... FINE!! I took a cab to Zion Road. $3.80 can save more than an hour of time. The Singpost there was empty!! Approached the counter directly and bought the coupons in less than half a minute!

Later at home my father complained the electrical meter box at our corridoor was damaged. Told me to call someone to come fix it. Looked like it's been hit. The cover cracked and broke. Meter device falling off and dangling. Wonder if it was Mimi who did it. Maybe tried to chase a lizard then jumped upwards and pounced on that thing. Since my father assumed it was due to weathering that cause the plastic to degrade and break, I just agreed with him. =X

Called up SP Services and they told me not their problem! WTF?! Told me to call Town Council for the box replacement. Then I mentioned the meter is falling off. They said that would be another department! WTF?! Two department to call?! Anyway I called Town Council first. An Indian maintainence guy came today. Only brought along the plastic front panel of the box. The part where the meter is falling off, he said that one need replacement of the WHOLE box which he can't do it. Told me to call Town Council again to inform them BEFORE he can do it. WTF?!! Tried to call Town Council but the office was closed. I told that guy to just fix whatever he can. After he left, he called me again. Told me need not call the Town Council and said he already informed office and he will come over again tomorrow to fix the remaining. ZZZZZZZZZZZZZ.... Don't understand what the fuck these people doing!! Wasting a lot of time!!

Mimi just did two attempts of stealing some chicken off the dining table. My father kpkb.. Zzzz.... So many unhappy things! Sianz!!